Privacy Policy - PI Bonding

1. Introduction

At pi-bonding.com, we are committed to upholding the highest standards of privacy and data protection. Your trust is central to our mission, and we take the responsibility of protecting your personal data seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website. As a data controller, we adhere to all applicable privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please read the following carefully to understand our practices regarding your personal data.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users and visitors of pi-bonding.com and any associated services, including but not limited to account registration, support communications, buying processes, and interaction with our digital content. Pi Bonding, operating through the domain pi-bonding.com, determines the purposes and means of personal data processing and therefore serves as the data controller for the purposes of applicable privacy laws.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Includes information about your interaction with pi-bonding.com, such as your browser type, language settings, pages viewed, referring URLs, time spent on pages, IP address, and geolocation data derived from your session.

b. Account Data
Includes full name, mailing or billing address, email address, and telephone number provided at the time of registration, order placement, or profile creation.

c. Profile Data
Refers to information linked to your account, including language preferences, product purchase history, behavioral identifiers related to your interactions with the site, and settings configured within your user profile.

d. Communication Data
Includes your correspondence with our support team, contact form submissions, chat history, call logs, and any notes or interactions made via [email protected] or other means of communication.

e. Technical Data
Encompasses your device’s operating system, device type, browser settings, firmware version, network information, crash logs, and other technical identifiers necessary for security and performance purposes.

f. Transaction Data
Details concerning your product purchases, payment card or method (limited and tokenized data only), shipping and delivery addresses, order IDs, invoices, and receipts.

g. Preference Data
Includes records of your marketing consents, newsletter subscriptions, communication preferences, interest selections, and responses to surveys or promotional campaigns.

4. Legal Bases for Processing

Pi Bonding processes personal data under lawful bases outlined in the GDPR and other applicable laws, including:

– Consent: Where you have explicitly granted permission (e.g., subscribing to newsletters or accepting non-essential cookies).
– Contractual Necessity: To fulfill our obligations related to product orders, account services, or other agreements with you.
– Legitimate Interests: For purposes such as fraud prevention, analytics, diagnostics, and operational control—provided such processing does not override your data protection rights.
– Legal Obligations: To comply with regulatory requirements, tax laws, or enforceable governmental requests.

5. Your Rights

As a data subject, under the GDPR and CCPA, you are entitled to the following rights:

– Right of Access: You may request information about the personal data we process about you.
– Right to Rectification: You may request corrections to any inaccurate or outdated personal data in our systems.
– Right to Erasure: You may request the deletion of your personal data, subject to applicable legal or legitimate retention grounds.
– Right to Restriction: You may request limitations on how we process your data in specific scenarios.
– Right to Data Portability: You may obtain a copy of your data in a structured, machine-readable format and have it transferred to a third party, where applicable.
– Right to Object: Where processing is based on our legitimate interests or on direct marketing, you have the right to object.

To exercise any of these rights, please contact us at: [email protected].

If you are a California resident, you may also request:

– A list of categories of personal information we have collected about you.
– The business or commercial purpose for collecting personal information.
– The categories of third parties with whom we share that information.

6. Security Measures

We implement robust security measures to protect your personal data, including:

– End-to-end encryption for data transfers and storage.
– Controlled access protocols and role-based authentication.
– Secure hosting infrastructure with firewalls and intrusion detection.
– Regular backups and disaster recovery procedures.
– Ongoing staff training in privacy and cybersecurity awareness.

Despite these efforts, no method of storage or transmission is entirely secure, and we encourage you to use caution and protect your credentials when interacting with our website.

7. International Transfers

Some data processors and service providers we collaborate with may be located outside your jurisdiction. In such cases, we ensure that your personal data is protected pursuant to GDPR-compliant Standard Contractual Clauses and other acceptable lawful international data transfer mechanisms. By using pi-bonding.com, you acknowledge that your data may be transferred internationally in accordance with applicable safeguards and regulatory requirements.

8. Data Retention

We retain your personal data only for as long as is necessary for the purpose for which it was collected or to comply with statutory obligations. Retention periods vary by data category:

– Usage & Technical Data: Retained for up to 26 months.
– Account Data: Maintained while the account is active and up to 7 years post-deletion in accordance with tax and legal obligations.
– Transaction Data: Retained for up to 7 years for financial compliance.
– Communication Data: Retained for a period of 2 years unless otherwise legally required.
– Preference and Profile Data: Retained until the user updates preferences or withdraws consent.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience:

– Essential Cookies: Necessary for website operations, security, and account access.
– Functional Cookies: Enable system preferences and enhanced personalization.
– Analytics Cookies: Help us understand usage patterns and improve performance.
– Performance Cookies: Monitor site stability, speed, and responsiveness.

These cookies may be set by pi-bonding.com or third-party service providers (e.g., analytics partners).

10. Cookie Management and Compliance

Upon your first visit to pi-bonding.com, you will be presented with a cookie consent banner where you can manage your preferences in compliance with GDPR and the CCPA. You may also manage or revoke your cookie choices through your browser settings or through our Cookie Preferences page.

California residents can opt out of “selling” or “sharing” of personal data in accordance with CCPA by using the “Do Not Sell or Share My Personal Information” link where applicable.

11. Protection of Children’s Information

pi-bonding.com is not intended for use by individuals under the age of 13. We do not knowingly collect or process personal information from children under this age. If we become aware that such data has been collected, we will take immediate reasonable steps to delete it. If you believe that we may have inadvertently collected such data, please contact us at: [email protected].

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time in order to reflect changes in our practices or in applicable law. Any significant alterations will be communicated to our users through appropriate means, including prominently on pi-bonding.com or by email where necessary.

13. Contact

For questions, concerns, or to exercise your rights under this Privacy Policy, please reach out to us at:

Email: [email protected]

We are committed to protecting your privacy and complying fully with applicable data protection regulations. If you have any concerns regarding the handling of your personal data, we encourage you to contact us promptly.